CoastalPeds Website Privacy Policy
Effective Date: August 7, 2025
1. Introduction
This Website Privacy Policy explains how CoastalPeds (“we,” “us,” “our”) collects, uses, and safeguards personal information when you visit our website. It also outlines our commitment to transparency in how we use limited artificial intelligence (AI) tools in our operations.
By using our website, you agree to the terms described here. This policy is specific to information collected online and does not replace our HIPAA Notice of Privacy Practices for patient medical records.
2. Information We Collect Online
When you interact with our website, we may collect:
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Contact Information: Name, email address, phone number, and other details you choose to submit through forms or online appointment requests.
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Technical Data: IP address, browser type, device type, pages visited, and cookie data.
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Voluntarily Submitted Information: Any additional details you provide through online forms or email correspondence.
3. How We Use Online Information
We use online data to:
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Respond to inquiries and schedule appointments.
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Improve website performance and user experience.
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Send important updates or health alerts (only if you’ve opted in).
We do not sell your personal information to third parties.
4. AI Transparency Policy
At our practice, we are committed to providing care that is both evidence-based and transparent. In support of this commitment, we utilize limited AI (artificial intelligence) tools to assist in documentation and research. These tools are used under the supervision of our licensed providers and never replace clinical judgment.
4.1 Documentation Support – FreedAI
We occasionally use FreedAI, an AI-powered documentation assistant, during office visits involving complex consultations or multiple chronic conditions—typically about 2–3 encounters per day. This helps us capture extensive parent concerns more accurately, especially when the list is long. FreedAI is HIPAA-compliant, does not store recordings after transcription, and supports secure, private documentation. All clinical notes are reviewed and finalized by a provider within a few days of the visit.
4.2 Clinical Evidence Support – OpenEvidence
To stay current on evolving medical literature, we also use OpenEvidence, a medical AI tool that synthesizes peer-reviewed studies to answer complex clinical questions. This is used sparingly and only to supplement our decision-making when dealing with nuanced or emerging care scenarios. Final treatment plans are always based on the provider’s clinical expertise and medical education.
4.3 Oversight and Safeguards
AI tools are used as support systems and are not involved in decision-making without direct clinician review. Providers oversee all inputs and outputs, ensuring patient care decisions remain entirely human-driven. No AI-generated data is stored permanently without provider validation.
4.4 Your Right to Know
We believe in full transparency. If AI tools are used during your visit or in your chart, it is to ensure accurate and comprehensive documentation, and all information is reviewed and approved by your provider.
5. Cookies & Tracking
We may use cookies to enhance your website experience, remember preferences, and analyze traffic. You can disable cookies in your browser settings; however, this may limit site functionality.
6. Security Measures
We implement reasonable safeguards to protect the personal information collected online. While we strive to protect your information, no method of transmission over the internet is 100% secure.
7. Your Privacy Rights (California Residents)
You have the right to request:
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Access to the personal information we have collected about you.
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Deletion or correction of that information.
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Information about how we share data for business purposes.
Requests can be made by contacting us using the details below.
8. Updates to This Policy
We may update this Website Privacy Policy periodically. Any changes will be posted here with a revised “Effective Date.”
9. Contact Us
Ventura Office
100 N. Brent Street, Ste 102
Ventura, CA 93003
Phone: (805) 643-9271
Fax: (805) 643-6717
Oxnard Office
451 W. Gonzales Road, Ste 340
Oxnard, CA 93036
Phone: (805) 983-3900
Fax: (805) 983-3887
